Order Placement:

How do I place an order online?

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To place an order online, follow these simple steps:

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Browse through our collection and select a design that suits your preference.

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Click on "Click here to place an order" to get in touch with our dedicated customer service team.

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Our team will guide you through the ordering process and assist with any modifications you may need.

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Provide the necessary details, and our team will ensure your order is customized to your specifications.

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Sit back and relax while we take care of the rest, ensuring a seamless and personalized shopping experience.

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Feel free to reach out to our customer service team for any further assistance or clarification. We look forward to making your order process enjoyable and hassle-free

Payment Methods

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What payment methods do you offer?

At Masood Adnan, we utilize the ACH (Automated Clearing House) method for payments. This secure and efficient payment system ensures a smooth and reliable transaction process.

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Order Details and Changes:

Which size should I choose?
Determining the perfect size for your order is easy:

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Refer to our detailed size chart provided for each product to select the most accurate fit.

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Alternatively, use our measurement guide to take your own measurements and ensure a precise sizing selection.

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Ensuring your garment fits just right is our priority, and our size chart and measurement guide are valuable tools to make your decision confidently.

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Offer guidance on selecting the right size, perhaps with a link to a size guide.

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Can I change my order after placing it?
We understand that considerations may arise after placing an order. However, please note that once your order is confirmed, we are unable to accommodate any changes. Our team diligently processes your order to ensure efficiency and prompt delivery.

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We encourage you to take your time during the ordering process, and our team is available to assist you before the order confirmation. Once confirmed, we regret that we won't be able to make alterations to the order.

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Can I cancel my order?

Due to the customized nature of our orders, once your order is confirmed, we are unable to accommodate cancellations or process refunds. Each order is specifically tailored for you, and we are committed to delivering a product that aligns with your preferences.

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We strongly advise thoughtful consideration before confirming your order, as changes or cancellations cannot be facilitated once the order is confirmed.

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Returns and Confirmation:

Can I return the dress?

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To learn more about our return policy and the steps involved in returning a dress, please check out our detailed Return Policy section.

How will I come to know about the confirmation of my order?

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Once your order is confirmed, you will receive a confirmation message sent to the contact details provided during the ordering process. This message will be sent to either your phone number or email, depending on the information you've shared with our team.

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Delivery Information:

In how much time do you deliver?
We will deliver you within 2 to 3 weeks.

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Do you charge separately for delivery, or is it already added in the prices?

Our prices are exclusive of delivery charges. For detailed information on shipping costs and policies, please refer to our Shipping section.

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How will my order be delivered to me?

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Your order will be delivered to you through a reliable and authentic courier service. We partner with trusted delivery services to ensure the secure and timely delivery of your order right to your doorstep

If you have any questions or concerns prior to confirmation, feel free to reach out to our customer service team for assistance. We appreciate your understanding and cooperation.